Creators Legal potentially collects the following categories of information about consumers, some of which may be collected or maintained in a manner such that it can be considered Personal Information:
Identifiers: Examples of the types of identifiers that Creators Legal may collect include real names, nicknames, postal addresses, online identifiers, Internet Protocol addresses (“IP addresses”), email addresses, account numbers, and other government identification numbers.
Other types of information: Examples of other types of information include physical characteristics or descriptions of you, telephone number, insurance policy number, education, employment, financial information including bank account, credit card, and debit card numbers. It also includes additional information provided to Creators Legal directly by you, such as when you complete a questionnaire or answer a survey. This category includes information identified as Personal Information in California Civil Code Section 1798.80(e) that is not otherwise categorized.
Characteristics protected under some laws: Examples of the types of characteristics that Creators Legal may collect include age, national origin, citizenship, marital status, medical information, sex, sexual orientation, and veteran or military status.Commercial information: Examples of the types of commercial information that Creators Legal may collect includes records of business and other property owned, products or services purchased, obtained, or considered from Creators Legal or our partners, and other purchasing or consuming histories or tendencies.
Internet information: Examples of the types of internet or other electronic network activity information that Creators Legal may collect includes browsing history, search history, information about the device the consumer is using to access our website or applications, and information regarding a consumer’s interaction with Creators Legal’s or our partners’ websites, applications, or advertisements. We may also collect information from visitors to our website such as browser settings, operating systems, referring/exit pages, and clickstream data. When we send you an email, Creators Legal may also collect information, including about how you interact with that email.
Geolocation information: Creators Legal may collect information about where a consumer resides or is otherwise located.
Audio and visual information: Creators Legal may make audio recordings of calls with consumers. We may make visual recordings of consumers when they visit our premises or when consumers agree that Creators Legal may take their photograph or videotape them. We may also collect visual images of consumers when they are provided to us in connection with a product, such as when they are submitted as part of a trademark order. We do not collect thermal or olfactory information.
Professional and employment-related information: Examples of the types of professional and employment-related information Creators Legal may collect includes information about professional status and affiliations, employment history, and employment status.
We do not collect biometric or education information that is maintained by an educational institution or party acting on an educational institution’s behalf. We also do not collect inferences about consumers, although as described below, may we may internally create inferences based on the information that we do collect.
Related Consumers: We may collect information about you from someone you know. For instance, if you are a shareholder in a business that is formed through Creators Legal, we may be given information about you in order to complete the formation.
Employers: We may collect information about you from your employer if your employer has elected to provide you with employment benefits through Creators Legal. For instance, your employer will tell Creators Legal when you are first eligible to receive services from Creators Legal as part of your benefits.
Professionals (including Legal Plan Attorneys and other Professionals): We may collect information about you from the independent professionals with whom you may schedule a consult through our Legal Plan or other product offerings. An example of the type of information that we may receive from these professionals includes the fact that a consult has occurred. While we cannot control what information legal plan attorneys share with us, Creators Legal does not intend to collect any information from attorneys where the collection would result in a waiver of the attorney-client privilege.
Business Partners and Affiliates: We may collect information about you from our business partners and affiliates. An example of the type of information that we may receive from business partners and affiliates is information about the product you purchased from them after you indicated an interest in an offer that Creators Legal presented to you.
Publicly/Commercially Available Information: We may collect information related to you from publicly available sources of information, including government records and commercially available sources of consumer information.
Unrelated Parties: We may receive information related to you from people and entities with whom Creators Legal does not have a direct relationship.
If, in the future, Creators Legal wishes to use information about you in a manner that is not consistent with the purposes outlined below, we will seek your consent prior to the expanded use if and where we are legally required to do so.
Providing Products and Services: Creators Legal collects information for the purpose of providing products and services. We may also use the information to respond to inquiries from potential customers who are interested in learning more about our products and services. Examples of the types of uses of consumer information for these purposes include producing and delivering documents purchased by consumers, administering the Creators Legal website, and displaying content based on consumer preferences.
Security: Creators Legal collects information for the purpose of ensuring that we maintain appropriate security over computer networks and our physical facilities. We may also collect information for the purposes of detecting fraud or other suspicious activities.
Product Development: Creators Legal may collect information for use in improving our existing products and developing new products.
Analytics: Creators Legal collects information for use in performing various types of analytics. Creators Legal may use information to analyze how visitors interact with our website, where visitors to our website arrive from and exit to and gaining insights into the types of consumers that may be interested in our products and services. We may also use information to develop inferences from the information we collect regarding consumer preferences, characteristics, predispositions, behaviors, and attitudes.
Operational Purposes: Creators Legal collects information for use for our operational purposes, and the operational purposes of our service providers and business partners. Creators Legal may use information for maintaining our website and other infrastructure, training and quality assurance, for conducting surveys or sweepstakes, to promote our brand, and to use in connection with our relationships with service providers and business partners.
Sharing with Business Partners: Creators Legal collects information to provide business partners’ information in connection with consumers who have either expressed interest in hearing from the business partner or who have purchased a bundled product through Creators Legal.
Financial Reporting: Creators Legal collects information for use in various types of financial reporting and other similar internal uses. Examples of the types of financial reporting that Creators Legal may use consumer information in connection with our internal budgets and projections, calculation of compensation, and reporting to investors.
In addition to the purposes listed above, Creators Legal may also use de-identified or aggregated data that is not capable of being linked to any individual consumer for additional purposes not listed above.
Service Providers: Creators Legal may share information about consumers with Service Providers who assist us with completing the business purposes outlined in the “How We Use the Information We Collect About Consumers” section. These companies are not authorized to use the information we share with them for any other purpose other than providing services to Creators Legal or to you.
Business Partners and Affiliates: Creators Legal may share information with business partners and affiliates in limited circumstances. These include, sharing information with a business partner when purchasing products or services that are bundled or partially fulfilled by a business partner.
Public Postings: Creators Legal may publicly share information about consumers, such as by displaying the information on our website or having the information published in publicly available media, in a limited number of circumstances.
We may display personal testimonials of satisfied customers received through email surveys on our website or other marketing. If you wish to update or delete your testimonial, you can contact us at CustomerCare@CreatorsLegal.com.
When consumers leave us reviews either on the Creators Legal website or on other publicly available websites, we may display these customer reviews on the Creators Legal website. If you provide a review that we display and wish to update or delete, you can also contact us at CustomerCare@CreatorsLegal.com. We will delete your review at your request or if, at our discretion, we choose not to update your review as requested.
Our website may include areas where users may interact with each other, including a question-and-answer section. Any information that is provided in these areas of our website may be publicly available. You should use caution when deciding whether to disclose your Personal Information in these areas of the site. To request removal of your information from our community forums, contact us at CustomerCare@CreatorsLegal.com. In some cases, we may not be able to remove your Personal Information, in which case we will let you know if we are unable to do so and why.
When we collect publicly available information, we may share that information on our website.
Required by Law: Creators Legal may disclose consumer information as required by law, such as in response to a subpoena, a lawful request by a public authority, including to meet national security or law enforcement requirements, or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a legal request.
Related Parties: Creators Legal may disclose consumer information with businesses controlling, controlled by, or under common control with Creators Legal. If Creators Legal is merged, acquired, or sold, or if some or all our assets or equity are transferred, we may disclose or transfer consumer data in connection with the associated transactions.
In addition to the circumstances listed above, Creators Legal may also share de-identified or aggregated data that is not capable of being linked to any individual consumer with additional entities not listed above.
Summary of Creators Legal’s Practices Regarding Consumer Information.
The following chart summarizes where Creators Legal collects each category of information listed above, and how Creators Legal shares each category of data. Creators Legal may use each of the categories of information collected for the purposes described in the section above, entitled “How We Use the Information We Collect About Consumers.”
This section expands on how Creators Legal uses internet technologies, such as cookies, to collect information about consumers.
Cookies. Creators Legal and its partners may use the standard cookie feature of major browser applications and third-party service providers, including Google Analytics features or employ internally developed cookies and tracking codes, that allow Creators Legal to store a small piece of data on a visitor’s computer, or any other device a visitor uses to access our website, about his or her visit to the website or use of other plug-ins exchanging information with Creators Legal. You can remove persistent cookies by following directions provided in your Internet browser’s “help” directory.
You may also control which cookies are placed on your browser when you visit Creators Legal’s website through our cookie preference center. If you reject cookies, you may still use our site, but your ability to use some areas of our site, such order forms, will be limited.
Web Beacons. We may employ a software technology, such as various web beacons, that help us track referrals from our partners and affiliates and better manage content on our website.
This section describes how you can access and control the information that Creators Legal may have about you. It applies to all consumers worldwide, including individuals who have purchased from Creators Legal or who believe that information about them may have been provided to us by a third party. Depending on where you reside, you may have additional rights beyond what is described in this section. If you are a resident of California or the European Union or the United Kingdom, please review the sections “Information for California Residents” and “Information for EU and UK Customers and Visitors” for more information about your rights.
Confirmation of Possession of Information Related to You. Upon a verified request, and subject to the privacy interests of others and technical limitations, Creators Legal will provide you with information about whether we hold any information related to you. At Creators Legal’s sole discretion, unless otherwise required by law, we may in some instances correct or delete information upon a verified request. However, in certain circumstances we may be required by law to retain your Personal Information or may need to retain your Personal Information in order to continue providing a product or service to you or another customer.
If you would like to submit a request about your data, you may do so by completing contacting CustomerCare@CreatorsLegal.com. After you submit the request, you will be asked to verify your email address and may also be asked to provide additional information to verify your identity.
User and Authorized Contact Access to Order Information. Creators Legal will give you, or anyone listed as an authorized contact for your account, information about your order. This may include information about the nature and status of your order, information you provided to process your order, payment information, and contact information. If you want someone to have access to your order, you must list him or her as an authorized contact or they may not obtain information. You can confirm who is listed as an authorized contact for your account, add new authorized contacts, or remove authorized contacts by clicking first on “My Account”, and then on “Account Information”. We may send a confirmation email to your authorized contact(s), alerting them that they have been added as an authorized contact. For some products, we may provide information about your order to other individuals named in the order, such as executors named in a last will. For product-specific information about who may request information about your order, please contact Customer Care at CustomerCare@CreatorsLegal.com.
User Access to and Ability to Update Personal Information through MyAccount. You may visit your personal account profile at any time by clicking on the “My Account” link.
Opting Out of Email. We send promotional emails and newsletters from time to time to consumers who have provided us with their email address or whose email addresses we have obtained through other sources. You can opt-out of promotional communications by using the “Unsubscribe” link and following the unsubscribe instructions in any email you receive from us or by emailing us at customercare@CreatorsLegal.com. We may also send service-related or transactional communications, which are not promotional. Generally, you may not opt-out of these communications.
Opting Out of SMS/Text Messages. If you wish to stop receiving SMS or text messages from Creators Legal you can let us know by replying STOP to any SMS/text that you receive from us. You may also let us know by emailing or calling us at CustomerCare@CreatorsLegal.com.
Data Retention. At a minimum, we will retain your information for as long as needed to provide you services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Creators Legal may maintain some or all this data in its archives even after it has been removed from the Site.
In some instances, Creators Legal may process Personal Information on behalf of third-party affiliates. Creators Legal acknowledges that in these instances, you have the right to access your Personal Information. Where Creators Legal has no direct relationship with the individuals whose Personal Information it processes, individuals seeking access, or seeking to correct, amend, or delete inaccurate data, should direct their inquiry to the third-party affiliate.
Commitment to Security. We strive to make certain that our servers and connections incorporate the latest encryption and security devices. Credit card and Personal Information are transmitted by secure servers. No data transmission is guaranteed to be 100% secure and we cannot guarantee the security of information you transmit to or from our website or using our services, and you provide this information at your own risk. We disclaim liability for loss, theft or interception of or unauthorized access or damage to your data or communications by using our services and our site. You acknowledge that you understand and assume these risks.
We encourage you to contact us with any concerns, and we will investigate and attempt to resolve any complaints and disputes about our privacy practices.
If you are a resident of California, this section provides information regarding your rights, and Creators Legal’s responsibilities, regarding your Personal Information.
California law allows California residents, upon a verifiable consumer request, to request that a business that collects consumers’ Personal Information give consumers access to certain information. This includes the specific pieces and categories of Personal Information that the business has collected about the consumer, the categories of sources for that information, the business or commercial purposes for collecting the information, and the categories of third parties with which the information was shared.
Consistent with California law, if you choose to exercise your rights, we will not charge you different prices or provide different quality of services unless those differences are related to your information.
If you would like to submit a request about your data, please do so by emailing your request to CustomerCare@CreatorsLegal.com.
After you submit the request you will be asked to verify your email address and may also be asked to provide additional information to verify your identity. Please note that consistent with California law, we will be unable to satisfy your request until we have verified your identity.
You may also designate an authorized agent to make a request on your behalf. To designate an authorized agent to make a request on your behalf, you must provide Creators Legal with written permission for the agent to make the request on your behalf or provide us with an executed power of attorney. You will also be required to submit your valid government issued identification, and the authorized agent’s valid government-issued identification.
Updated: February 21, 2021
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